THE RIMI HELP CENTRE

What would you like to know?

Clear answers for confident bookings and a calmer working day.

Report a problem or a no-show

Keep useful information with the booking.

Open the appointment and choose help or report.
Describe what was agreed, what happened and the resolution you seek.
Attach only useful photos, without identity documents or bank details.
The team reviews the report. An accusation alone is not a decision or an automatic penalty.

Need a personal answer? Our team can assist you in French or Arabic.

Never share your password or sign-in code. For booking issues, use the help inside that appointment.