What would you like to know?

Dispute a charge or request a refund

Cash payments do not trigger automatic refunds in Rimi.

1. Check the agreed price and any extras you accepted in the appointment.
2. Payment is made to the professional after the service. Explain a disagreement in the appointment messages.
3. Report the appointment to ask Rimi to review the situation. Describe the facts and disputed amount.
4. The team reviews the request. This guide promises neither an automatic refund nor a guaranteed resolution time.