rimiAppointments and services
9 answersFrom choosing a service to your appointmentChoose a service, a professional and a time.
- Choose At home or At the venue, then your service and professional.
- Check the location, date, time and total before sending the request.
- A pending request is not confirmed yet. Follow its status in Appointments.
- Once accepted, find the details and messages inside that appointment.
At home or at the venue?Know where your service will take place.
- At home: the professional comes to your chosen address. Any travel fee is shown before you request.
- At the venue: you travel to the salon or location shown on the profile.
- Check the location in the summary and go back if it is not your choice.
Cancel or change an appointmentCheck the terms attached to your booking.
- Open Appointments and choose the booking.
- Review the available actions and terms. Cancellation is free until the deadline shown on the booking (usually 3 hours before the appointment).
- For changes not available on screen, use messages or contact support.
- Check the updated status afterwards. A message alone does not confirm cancellation.
Report a problem or a no-showKeep useful information with the booking.
- Open the appointment and choose help or report.
- Describe what was agreed, what happened and the resolution you seek.
- Attach only useful photos, without identity documents or bank details.
- The team reviews the report. An accusation alone is not a decision or an automatic penalty.
Save a professional as a favouriteFind the professionals you like in one tap.
- Open the professional’s page.
- Tap the heart to add them to your favourites.
- Find them later in Account, Favourites.
- Tap the heart again to remove them.
Leave a reviewOnly services actually completed on Rimi can be reviewed.
- After the service, open the completed appointment.
- Choose a rating and write a few words about your experience.
- Stay factual and respectful: no phone numbers or private details.
- Your review helps other customers choose.
Message or call a professionalConversations go through Rimi: your number stays private.
- Open the relevant appointment.
- Use messages to write to the professional, or the in-app call when offered.
- Your phone number is never shown to the professional, and vice versa.
- Do not share phone numbers or payment details in messages.
Which cities does Rimi cover?Rimi starts in Marrakech.
- During the launch, professionals are in and around Marrakech.
- Areas served depend on each professional: their zone is shown on their page.
- More cities will follow.
Choose my appointment remindersGet reminded when you want, with no ads.
- Open Account, then Settings, Appointment reminders.
- Choose for example the day before, 3 hours before, or add your own delay.
- Up to 5 reminders per appointment. No advertising messages are sent.
Still stuck?
Need a personal answer? Our team can assist you in French or Arabic.
A problem with an appointmentOpen the relevant appointment to keep messages and the report together.Open my appointments →Any other questionsupport@rimiapp.comEmail support →WhatsAppMessage the Rimi team directly.Open WhatsApp →
Never share your password or sign-in code. For booking issues, use the help inside that appointment.