Answers to your questions
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THE RIMI HELP CENTRE

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Account and security

8 answers
Recover access to my accountUse the secure recovery flow.
  1. From sign-in, choose the recovery option for your account.
  2. Follow the instructions and never share a sign-in code or password with a professional.
  3. If recovery fails, contact support without sending your password.
  4. Account deletion is available in settings. See the privacy policy for retention obligations.
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Sign out or switch accountsEnd your session before signing in to another account.
  1. In the app, open Account, then Sign out. On the professional website, open the Account menu, then Sign out.
  2. Wait for the sign-in screen, then enter the details of the account you want to use.
  3. Check the account name before opening appointments or your professional area.
  4. If another account is still displayed, close the professional area and contact support. Do not view its data or share passwords.
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I am not receiving notificationsCheck permissions and find your appointments in Rimi.
  1. Check appointments and messages inside Rimi. A missing notification does not mean a booking disappeared.
  2. Check that Rimi notifications are allowed in phone settings, including Focus or Do Not Disturb.
  3. Check your internet connection and available app updates.
  4. If the issue continues, tell support your phone model, system version and the missing notification type, without private information.
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Delete my accountYour personal information is permanently erased.
  1. Open Account, then Settings, then “Delete my account”.
  2. Any confirmed, ongoing or disputed booking must first be completed or cancelled.
  3. Your name, phone, email and addresses are erased; pending requests are cancelled.
  4. Service history is kept without your identity for accounting duties. This cannot be undone.
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Download the appRimi is available on iPhone and Android.
  1. On iPhone: search “Rimi” in the App Store.
  2. On Android: download the app from rimiapp.com.
  3. You can also book directly on rimiapp.com without the app.
  4. Keep the app updated for the latest fixes.
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Change language or appearanceFrench or Arabic, light or dark.
  1. On first launch, Rimi uses your phone’s language.
  2. To change it, open Account, then Language.
  3. In Account, Appearance lets you choose System, Light or Dark.
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One account, customer and professionalSwitch between customer and pro spaces without changing account.
  1. In the app, open Account, then “Become a professional” to apply.
  2. Once approved, the same button opens your professional space.
  3. The “Customer space” button at the top brings you back.
  4. To help someone create their account, sign out of yours first.
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Talk to the Rimi teamA real person replies, in French or Arabic.
  1. For a specific appointment, open it and use “Report a problem”: everything stays in one place.
  2. For anything else, use “Still stuck?” at the bottom of this page: email or WhatsApp.
  3. Explain what is happening and what you already tried.
  4. Never share your password or sign-in code.
Open this page →

Still stuck?

Need a personal answer? Our team can assist you in French or Arabic.

A problem with an appointmentOpen the relevant appointment to keep messages and the report together.Open my appointments →Any other questionsupport@rimiapp.comEmail support →WhatsAppMessage the Rimi team directly.Open WhatsApp →

Never share your password or sign-in code. For booking issues, use the help inside that appointment.