Answers to your questions
rimi.SupportContact us
THE RIMI HELP CENTRE

What would you like to know?

Clear answers for confident bookings and a calmer working day.

My professional activity

5 answers
Become a professional on RimiApplications are reviewed before approval.
  1. From your account, choose Become a professional and complete your application.
  2. Provide your services, working mode and required documents.
  3. The team reviews your application. Signing up does not mean immediate approval.
  4. After approval, set your hours, prices and service areas.
Open this page →
Organise my scheduleYou choose your working hours.
  1. Set your working hours and check your active services.
  2. Review requests and respond before they expire.
  3. For salons, add appointments made outside Rimi for a complete schedule.
  4. Record team absences and reassign affected appointments from the Team page.
Open this page →
Invite and manage my teamIndividual accounts and controlled access.
  1. From Team, share the salon invitation with the intended person.
  2. Everyone uses their own account. Review join requests before accepting.
  3. Grant client record access only where needed.
  4. When someone leaves or is absent, review appointments needing reassignment.
Open this page →
Client records and loyaltyRecords, visits and rewards together.
  1. Use My clients to find records and visit history.
  2. Keep notes relevant to the service and avoid unnecessary sensitive information.
  3. Set the visit count and reward in Loyalty before enabling the program.
  4. Offer a reward you can honour and explain its conditions before delivering it.
Open this page →
Share my booking link and QR codeYour clients book with you directly.
  1. In your pro space, open your booking link.
  2. Copy the link or show the QR code in your salon, on social media or your window.
  3. A visitor without an account sees your page and free slots, then signs up to book.
  4. New clients appear in your Clients section.
Open this page →

Still stuck?

Need a personal answer? Our team can assist you in French or Arabic.

Never share your password or sign-in code. For booking issues, use the help inside that appointment.